A webcam was not found or is not working properly. (Windows 7)

bwinkler · 02-12-2010

Okay I recently bought a Logitech C500 for my computer

Windows 7

Nvidia Geforce 9800 GT

AMD phenom II black edition
2G RAM

The camra works fine with applications such as skype and yahoo messenger. It worked fine with the "Logitech webcam software" Which comes with the CD for about 2 hours, I didnt restart or unplug the camra at all and it randomly says "A webcam was not found or is not working properly." and am now unable to use my video effects. Ive reinstalled all the drivers and applications that came with the camra, and changed which USB port I was using with no success at fixing the problem. Ive searched google and could only find a handfull of people who had my problem. Sadly none of them ever solved the problem (or didnt post that they did in the forum). I'm sorry I dont have the serial number or product number for I threw away the box when cleaning :*( though I do recall it being a C500 and it was compatable with windows 7.

Please help, Thanks
Bwinkler1692

KachiWachi · 05-22-2006

Welcome to the Logitech Community Webcam Forum bwinkler!

Does this issue occur when the Logitech Webcam Software (LWS) 1.10.1113 (a.k.a. QuickCam 12.10.1113) is installed?

Thanks.

(Ref: FAQ #3428)

KachiWachi - Webcam Forum Guru since 2002, Logi Legend since 2007, QuickCam® Team (2007)

(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)

If you are looking for official Logitech Customer/Technical Support, please >> CLICK HERE <<

If you are new to the forum, please post your question to a New Message.

For reference, all TROUBLESHOOTING related issues should be posted to a New Message.

The recommended information to include in your "first post" can be found here.
Please include your Operating System (e.g., Windows Vista, Windows 7) in the Message Subject (i.e., the thread title)!!!
Please do not cross-post Operating Systems (e.g., Do not post a Windows 7 question to a Windows XP thread).
Please be sure to post your question to the appropriate forum!!!

Logitech Webcam Software 2.00.1783/2.01.1025 (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280/1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218/11.1.0.2030/11.5.0.1169/11.8.0.1065/11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues? "Everything Macintosh"
How to make your Logitech camera work in an IM Are you looking for (older) software?
Why your (older) Logitech camera *may* not be supported in Vista -- also applies to Windows 7 and to 64-bit OS --

summerwr · 02-15-2010

Hello,my webcam is going blurry and i dont know how to fix it? can u help me?

KachiWachi · 05-22-2006

Welcome to the Logitech Community Webcam Forum summerwr!

Please post this question to a New Message.

Reason: Thread Hijacking - Different issue.

Thanks.

(Ref: Help -> Posting Messages -> How do I post a message?)

KachiWachi - Webcam Forum Guru since 2002, Logi Legend since 2007, QuickCam® Team (2007)

(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)

If you are looking for official Logitech Customer/Technical Support, please >> CLICK HERE <<

If you are new to the forum, please post your question to a New Message.

For reference, all TROUBLESHOOTING related issues should be posted to a New Message.

The recommended information to include in your "first post" can be found here.
Please include your Operating System (e.g., Windows Vista, Windows 7) in the Message Subject (i.e., the thread title)!!!
Please do not cross-post Operating Systems (e.g., Do not post a Windows 7 question to a Windows XP thread).
Please be sure to post your question to the appropriate forum!!!

Logitech Webcam Software 2.00.1783/2.01.1025 (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280/1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218/11.1.0.2030/11.5.0.1169/11.8.0.1065/11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues? "Everything Macintosh"
How to make your Logitech camera work in an IM Are you looking for (older) software?
Why your (older) Logitech camera *may* not be supported in Vista -- also applies to Windows 7 and to 64-bit OS --

KachiWachi · 05-22-2006

Please provide a copy of the Logitech® Diagnostic Tool files (LWSLogFiles.zip) for evaluation... per the specific instructions mentioned.

Thanks.

KachiWachi - Webcam Forum Guru since 2002, Logi Legend since 2007, QuickCam® Team (2007)

(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)

If you are looking for official Logitech Customer/Technical Support, please >> CLICK HERE <<

If you are new to the forum, please post your question to a New Message.

For reference, all TROUBLESHOOTING related issues should be posted to a New Message.

The recommended information to include in your "first post" can be found here.
Please include your Operating System (e.g., Windows Vista, Windows 7) in the Message Subject (i.e., the thread title)!!!
Please do not cross-post Operating Systems (e.g., Do not post a Windows 7 question to a Windows XP thread).
Please be sure to post your question to the appropriate forum!!!

Logitech Webcam Software 2.00.1783/2.01.1025 (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280/1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218/11.1.0.2030/11.5.0.1169/11.8.0.1065/11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues? "Everything Macintosh"
How to make your Logitech camera work in an IM Are you looking for (older) software?
Why your (older) Logitech camera *may* not be supported in Vista -- also applies to Windows 7 and to 64-bit OS --

bwinkler · 02-12-2010

Okay I have the diagnostic log but cannot upload it to a website(can't find any) (and can't find my ftp space) is there any thing I can copy and paste that you would like to see?

*tip* add attachments to ur forums

bwinkler · 02-12-2010

http://rapidshare.com/files/351968497/LWSLogFiles.zip.html Here is my diagnostic log

KachiWachi · 05-22-2006

What is the make/model of your PC?

Thanks.

KachiWachi - Webcam Forum Guru since 2002, Logi Legend since 2007, QuickCam® Team (2007)

(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)

If you are looking for official Logitech Customer/Technical Support, please >> CLICK HERE <<

If you are new to the forum, please post your question to a New Message.

For reference, all TROUBLESHOOTING related issues should be posted to a New Message.

The recommended information to include in your "first post" can be found here.
Please include your Operating System (e.g., Windows Vista, Windows 7) in the Message Subject (i.e., the thread title)!!!
Please do not cross-post Operating Systems (e.g., Do not post a Windows 7 question to a Windows XP thread).
Please be sure to post your question to the appropriate forum!!!

Logitech Webcam Software 2.00.1783/2.01.1025 (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280/1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218/11.1.0.2030/11.5.0.1169/11.8.0.1065/11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues? "Everything Macintosh"
How to make your Logitech camera work in an IM Are you looking for (older) software?
Why your (older) Logitech camera *may* not be supported in Vista -- also applies to Windows 7 and to 64-bit OS --

bwinkler · 02-12-2010

It is a custom built PC with an ASUS M3A76-CM motherboard

http://www.asus.com/product.aspx?P_ID=aU8effdifLvraVze&content=overview

Side note: Just incase this might help im running an upgrade from XP to Windows 7 x32 using a retail disk ( I say this because I noticed alot people have the same prob with x64)

pedroc · 12-05-2006

Hi bwinkler,

___________________________________________________________________________________________________________

Side note: Just incase this might help im running an upgrade from XP to Windows 7 x32 using a retail disk ( I say this because I noticed alot people have the same prob with x64)

___________________________________________________________________________________________________________

So, would you say you installed your new Windows 7 OS over Windows XP or did what is called a dirty OS upgrade?

Thanks for all of your input!

-PedroC

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A webcam was not found or is not working properly. (Windows 7)

Re: A webcam was not found or is not working properly. (Windows 7)

Re: A webcam was not found or is not working properly. (Windows 7)

Re: A webcam was not found or is not working properly. (Windows 7)

Re: A webcam was not found or is not working properly. (Windows 7)

Re: A webcam was not found or is not working properly. (Windows 7)

Re: A webcam was not found or is not working properly. (Windows 7)

Re: A webcam was not found or is not working properly. (Windows 7)

Re: A webcam was not found or is not working properly. (Windows 7)

Re: A webcam was not found or is not working properly. (Windows 7)