Mice - Hardware topics

Clicking Issues

Kserrattan — Sat, 29 Nov 2008 00:17:17 GMT

When I single click sometimes the mouse would double click. this does not happen every time I click but I noticed that when it does happen, the clicking malfunction will go on for 3-5 times. Another example of this issue is here: http://forums.logitech.com/logitech/board/message?board.id=hardware_mice&thread.id=8721

The solutions here do not help me and I have the latest setpoint. I've tried the mouse on other ports, and I've tried them on other computers. I also don't want to go into the mouse myself as is suggestedin the other forum post...

I'd like to request another mouse, but my PID number has been scratched off. The writing on the back is so easily scratched off... I'm afraid that this is going to be more hassle than it is worth.

I just want a solution that works Logitech... Please keep in mind that this is one of your top of the line products. I paid the money because I like things simple. Not so much for the mouse but for the service.

Please advise me on what I am to do now. And I'd like to restate that I've already tried switching ports, tried it on other computers, have the latest setpoint, no viruses, I've even reformatted. At this point I'm looking for a replacement. My PID is unreadable. I have the M/N and P/N.

Thank You

Kris

Keyboard stops working occasionally after installing LX7 Cordless Optical Mouse

ammorgan — Thu, 27 Nov 2008 22:47:39 GMT

My mom's keyboard stops working occasionally since she bought this mouse and installed it. Before there were no problems with her keyboard.

It is a Compaq computer with a 3200+ AMD Sempron processor, 512 mb memory, 100 gb hard drive, keyboard is the Compaq keyboard that came with the computer.

I tried checking the interrupt request for the keyboard and mouse but could only find the IRQ for the keyboard.

Does anybody have any ideas what might be causing the keyboard to not work after the mouse was installed?

MX518 Freezes

kalasd — Wed, 26 Nov 2008 15:28:05 GMT

Hello, My MX518 freezes all the time when i play something.. I have tried every thing and still it freezes.

So does any one know about it? why it does that?

its 1year old and it did it once before, then i changed mouses for a while.. then i whiched back to mx518 and it worked fine for a while

and then it started to freeze up again.

Would be great if someone could answer soon to this problem

MX 620 lagging!

AnhTam — Wed, 26 Nov 2008 05:16:43 GMT

I bought this MX 620 from buy.com 3 months ago. It's been doing very good until last weekend. Now the mouse is lagging like hell, it happens every single minute, the pointer is not moving or moving very slowly, and sometimes even clicking doesn't work, I have to click 3 or 4 times for a single click to work.

I have looked for solutions on the Support section and almost every thread here (there's a similar thread here but I think it belongs to the MX Revolution) but still no luck so far.

Things that I have done:

Replaced new battery.
Installed newest version of SetPoint.
Changed the USB port.
Cleaned the surface.
SetPoint didn't work so I just removed it.

Logitech MX518 problems.

Hydria — Tue, 25 Nov 2008 15:47:04 GMT

Well long story short I recently purchased a Logitech MX518 mouse and the thing works at random intervals. I can click all the time with the mouse but when I lift it off the table or use it for an extended period of time it dies out on me, I'm still able to click scroll ect.. But when it dies the pointer freezes and the red light under the mouse shuts off. Not really sure what's up with it to be honest. I have tried using the set point software that did nothing. So after an email to logitech I received a response (below) informing me to try several things after doing so still the same thing happens. I'm running vista home premium 64 bit for what it's worth. I've tried sending a few emails after getting the 1 response and it doesn't seem like anyone is responding to them. Also it seems the tech support line doesn't work? What's the deal with that? Looking for some help with this if anyone can throw me a line it would be much appreciated.

Thanks,

Ryan

Tech support email:

Thank you for your e-mail. My name is Eugene and I will be assisting you with your issues
With regards to your e-mail, may I suggest you try uninstalling all Logitech keyboard software and plug your device into the computer and see if the issue persists? Without the software, your device will utilize the native drivers for the mouse.

This is to identify if the issue lies in the software or hardware.

You may also want to try switching USB ports to connect your mouse.

If all of the above does not fix the issue, please plug your device into a different system. This will re-confirm whether it is a hardware issue or not.

I look forward to your response.

If you have any further questions, please do not hesitate to send me another e-mail. I will try my best to answer your questions.

Thank you for using Logitech. Have a great day ahead, Ryan.

Note: If you are using Spam Blocker tool, please turn it off or make sure that you can receive e-mail messages from “@mailca.custhelp.com”

Sincerely,

Eugene
Logitech Technical Support
www.Logitech.com/support
In United States: +1 646 454 3200
In Canada: +1 866-934-5644
Business Hours:
6:00AM - 6:00PM PST Monday - Friday
7:00AM - 5:00PM PST Saturday - Sunday

Disclaimer: Please note that your incident request has reached the AMR Email Support team. We are currently supporting the end-users of Logitech products for America and Canada. If you are currently from a different location, please inform us or update your contact details to allow us to submit your query to the appropriate region for more help and assistance.

Message Edited by Hydria on 11-25-2008 07:44 AM

Message Edited by Hydria on 11-25-2008 07:47 AM

g5 laser mouse left click problems

stickmatrix — Tue, 25 Nov 2008 09:07:50 GMT

i'm having problems with the left click of my g5 (2007 edition)

i can click normally just fine. but i can't hold down the click button as it decides to think its been unpressed and will refuse to select anything, i tried blowing in it to get any dust/dirt off the button but it hasn't helped,

i don't have the original reciept but the store i purchased it from online still has a purchase history of it (07/07/2008) and a delivery date (12/07/2008)

and as i don't want to send this mouse back to the store to get them to get warranty i'm not sure what to do, any help would be great! thank you

nick

p.s i live in australia and all the warranty claim things say america, i'm wondering if its any different to claim warranty here

Message Edited by stickmatrix on 11-25-2008 01:07 AM

Advanced 2.4 GHz wireless versus 2.4 GHz wireless

hlbnet — Mon, 24 Nov 2008 18:49:34 GMT

In the following comparison sheet from Logitech, I can see that the two mice do not use the same wireless technology.

http://www.logitech.com/index.cfm/mice_pointers/mice/&cl=us,en&page=&view=comparison&compProducts=3271,4335

I can see that one of the two mice uses an advanced 2.4 GHz wireless technology when the other uses plain 2.4 GHz wireless technology.

What kind of benefit can one have using 2.4 GHz advanced technology compared to plain 2.4 GHz technology ?

Clean/lubricate VX Nano flywheel?

ackthbbft — Mon, 24 Nov 2008 18:06:20 GMT

The wheel on my VX Nano mouse does not spin like it used to. It used to spin for quite a long time when I gave it a flick (best feature ever!), now it barely scrolls half a page before stopping.

Does the wheel require regular cleaning and/or lubricating to maintain it's free-spinning action? Can it be done by the user safely without damaging the toggle between free-spin and ratched mode?

G9 Scroll Wheel not working in Firefox?

Aerolite — Mon, 24 Nov 2008 05:22:49 GMT

Hi, I just got my G9 yesterday and I love it...Except that the scrool wheel doesn't work in Firefox. It works perfectly in my games, and IE...And it does work when I open a PDF in Firefox, but I can't seem to figure out the problem. Any suggestions please?

G7 batteries stopped fully charging

MopeyMartian — Mon, 24 Nov 2008 01:39:24 GMT

So I swapped out my G7 battery this morning like I always do and noticed that only 1 (the last) of the greens lights was coming on. I thought, "Okay, maybe last night the battery wasn't fully seated." So I went easy on the mouse for the rest of the day while the other battery charged up.

After ~7 hours I figured the battery should be mostly charged, so I swapped them again only to see the blinking red "low battery" light of doom after less than an hour. I decided to take a gander at the metal contacts and see if any looked out of place. Alas, both the inside of the charger and mouse look fine without any kind of black carbon build-up or anything. I thought maybe it was my USB but my mouse's signal is detected just fine. Still, I plugged in my charger and receiver again just in case.

I now have my charger on Boost (instead of Normal) and the charging light is randomly stopping intermittently. I'm thinking that the charging base might have a loose connection somewhere inside. I purchased this mouse probably only 2 years ago, but I doubt that I still have a receipt. I'm worried that if I have to contact Logitech's support they won't honor the 3 year warranty.

Has anyone else run into an issue like this? I know G7s have had battery issues in the past but I haven't read about anything like this yet.

Your help and opinions are much appreciated.

How much current does the MX Revolution draw from the USB port?

Jerseydevil — Sun, 23 Nov 2008 22:09:41 GMT

How much current does the MX Revolution draw from the USB port?

Message Edited by Jerseydevil on 11-23-2008 02:09 PM

2 problems with G5 laser mouse (2007 version)

floflo63 — Sun, 23 Nov 2008 21:13:10 GMT

Hello,

I bought a G5 laser mouse nearly one year ago and although it is working fine most of the time, I have two problems.

The first one, which is old as it appeared directly when I plugged the mouse in for the first time, is that my computer simply refuses to boot if the mouse is plugged in before the loading of the operating system. In that case, the computer freezes on the first screen (the one allowing to enter BIOS setup), but if I plug the mouse in during or after Windows loading it works fine. I tested it with XP then regularly with my up-to-date Vista SP1 and diverse Linux Live CDs and temporary installations, in the Linux case it seems the mouse need the kernel to be loaded before it is plugged in to allow the system to boot correctly. Is there a way to solve this so that I don't need to unplug/replug the mouse at every boot? I waited before reporting it here because after all the mouse was working fine if plugged in at the right time, so it wasn't practical but not preventing the use of the mouse, so I waited to have another more important problem before registering here.

The second and more annoying problem is that during last weekend, after one afternoon of gaming, the mouse suddenly freezed for 10-20 seconds, then recovered, and freezed again one hour later, again recovering quickly. After restarting my system it worked fine and I haven't experienced the problem again as of now, but as my system haven't been up for a so long period, it isn't necessarily surprising to me, it maybe didn't had enough uptime to reproduce yet. I never had this problem before so I wonder what caused this... Can it be solved, and if yes, how please?

Thank you in advance,

Florian

PS : Please excuse any mistakes in my English, being french this is not my native language.

revolution left button intermittently not working

train — Sun, 23 Nov 2008 20:42:40 GMT

Hi!

I own an MX revolution mouse, and the left mouse button intermittently stops working. The right button still works when this happens, as does moving the pointer. The only way to get it to work again is to restart the computer, then it works fine again. I own a new aluminum iMac with the latest OS X and latest updates. This has been happening for the past few months. I tried to find a solution online as others have had similar problems but can't find one. Should I ask Logitech to replace the mouse, as it appears from other's discussions that this might be a hardware issue? Thanks,

train

EX110 Mouse stopped working

Marlin7 — Sun, 23 Nov 2008 13:33:53 GMT

The mouse on the above desktop set has stopped working so i put new batteries in and nothing happened when i hold down the connect button the tracking light comes on then goes out when i let go, just picked up mouse to find light on then whent out again.

Can anone tell me why this is happening or is it just that the mouse is brocken.

Rob

Message Edited by Marlin7 on 11-23-2008 05:33 AM

Bad experience of using logitech mx 620 mice

lorinsz — Sat, 22 Nov 2008 16:53:51 GMT

I purchased my logitech mx620 about one year ago, since last four months, the single click sometime will be acted as a double click, and this phenomena is becoming more and more often, just can NOT use it anymore. I'm wondering if this can be resolved? Any suggestion? Thanks.

MX Revolution Charging Issue Making Me Crazy

bigjoetvm — Sat, 22 Nov 2008 05:32:47 GMT

OK,

I bought this Mouse about 6 months ago from best buy right...This thing is driving me absolutley insane...

I put the mouse on the charge station, and it blinks green for a few seconds, and then starts flashing Red. It did this right out of the box...and I've tried several times to get this mouse to charge...cleaned the connections, unplugged and replugged...with surge protector, without surge protector...Mouse switched on, mouse Switched off... It is rediculous because this mouse isn't cheap, and promises performance by carrying the Logitech name. I'm severly dissappointed as to how this mouse has performed so far..

I'm really happy with my G15 keyboard though...I've got the original...haha..

Anyways...Some help would be much appreciated...

G7 and mx518 wont click :(

netchris — Fri, 21 Nov 2008 21:36:11 GMT

I've had this style mouse ever since the MX500 and loved the shape. I bought a MX518 several years ago, and eventually replaced it with a G7 a little over a year ago which has been my favorite mouse to date.

About half a year ago, however, my G7's left click button stopped working properly. I will click and hold the button, but it will be glitchy like if I'm dragging and dropping something with the left click it will randomly unclick/reclick even though I still have the button held down. Sometimes it would even doubleclick even though I was just single clicking. This made using the G7 more of a pain than a pleasure, so I just went back to using my MX518 and never got around to getting the G7's problem taken care of. Now I'm having the same problem with my MX518's right click, and I think its time I find out what exactly I can do to get these mice (or at least the G7) fixed.

I have my online invoice from newegg for the G7 (bought it 3/2007) but I can't even remember where I bought the MX518 from. Is it possible for me to return one or both of these mice to be fixed? Are either of them still under warranty?

Thanks,

Chris

MY G5 LASER MOUSE TURNS OFF BY ITSELF??

themouseman — Fri, 21 Nov 2008 21:28:28 GMT

My G5 laser mouse turns off by itself. It does that when I pick it up from the mouse pad or flip it upside down. And I mean it just turns off and i have to take the plug out and then put it back in. PLEASSE HELP.

MX Revolution Losing Programmed Button Functions

gescom — Fri, 21 Nov 2008 09:38:22 GMT

I've been using my MX Revolution for over a year without problems, but now all of a sudden the non-traditional programmable mouse buttons are not registering. I use the thumb wheel for the media functions and I don't use the 'search' button (though I tried programming it and it doesn't work either).

I thought this might be a quirk with the software/drivers for some reason, so I uninstalled SetPoint then reinstalled it. After reinstalling I was able to get all the buttons to work, but after restarting my computer, those buttons no longer work. (I'm running Vista x64)

Why can't you make a decent mouse with a small reciever?

btch — Thu, 20 Nov 2008 16:48:30 GMT

Currently you have two options when bying a Logitech mouse:

1) You can buy a decent mouse (e.g. MX revolution, MX1100) but then you will be stuck with a huge reciever

2) You can buy a mouse with a small reciever (e.g. VX Nano, V550) but the mouse will be crappy (not enough buttons) as well as small and uncomfortable (I could fit three VX Nano under my hand)

Why?

You might say that the first category is for normal PCs while the second category is geared for portable use with a notebook. But that doesn't even make sense. 60% of all new consumer computers sold are notebooks, which means that notebooks ARE the new normal PCs. Basically over half of the users would profit from the nano reciever and a lot of them would prefer a normal sized, feature rich mouse to go with it.

So why aren't you offering e.g. the MX1100 in a package with the nano reciever?

(An alternative would be to offer a nano reciever that is compatible with all recent Logitech mice. Hell, if the recievers were freely interchangeable between mice I would even by a MX1100 and a VX Nano just to be able to use the MX1100 with the Nano's reciever.)