Keyboard - Hardware topics

Original G15 keys wearing out and I can't return it???

w00derson — Sat, 29 Nov 2008 17:26:05 GMT

I bought this G15 keyboard when they first came out. Some of my keys are worn to where you can even read the letter on it. The space bar has a big worn spot in the middle also.

From reading posts on here, I was under the impression that Logitech would exchange this keyboard for a new one with keys that won't fade. However, I just called Logitech customer support and sat on hold for 15 minutes only for them to tell me that there is nothing they could do and don't have replacement keys. He actually suggested sending it to somewhere like colorware to have the keys repainted. lol.

Anyway, I'm wondering if its just the rep I got or will Logitech not replace this now ugly looking keyboard?

Do Logitech Customer Support ever respond?

hziman — Fri, 28 Nov 2008 09:47:10 GMT

I contacted Logitech Customer Support via their website on 17th November about a hardware problem with my keyboard. They replied on the same day requesting photographs which were provided the next day. Since then despite several reminders I cannot get any response of any sort at all out of them. Is this nnormal?

Their e-mail says if no customer response in 120 hours then they assume the matter is closed. A clear double standard as it is nearly double this and no reply from them.

This rather puts me off buying any other Logitech products.

Does G15 warrantyy coveer thhis? Keyboard kkeeps double typing letterrs!

Beltshumeltz — Thu, 27 Nov 2008 04:29:30 GMT

I mistyped the subject line on purpose to show whatt the problem is. But I am not joking in this message content. See the word "whatt" in the first sentence? My G15 keeps doing that. I figured fancy keyboards were more sensitive so you could type faster, but I think I have a defectuous keyboard in the end.

Or does this happenn to anyone else here? And do you think they will exchange my keyboard over this?

Thank you, I am tiired of mistyping my passwords and making typos all ovver the place.

PS - All double-typed letters in this message content were the fault of my keyboard :P

LX500 Mouse works, keybord does not

Walt153 — Thu, 27 Nov 2008 02:57:36 GMT

Just a short time ago my LX500 keyboard stopped working. I changed to new batteries, went through the reconnect procedures several times but no luck. I also reinstalled the latest drivers. When I click the Connect Utility, it asks me to connect the cordless mouse Mini Receiver to a usb port, which it already is. The mouse works fine. Any suggestions? Thanks

Dumb navigation pad designs???

sjordi — Mon, 24 Nov 2008 12:58:25 GMT

Hi,

I have to buy a new keyboard and to say the least, I'm pretty upset about the current stupidity leading the design of navigation pads.

First of all, for years, it has been Ins/Del, Home/End, PgUp/PgDn.

After that, all of a sudden, without notice Logitech and MicrobeSoft started to remove the INS key and double the DEL key height.

What's the point?

Also, they moved the Home/End to the top, and let the PgUp/PgDn vertically.

But that was not enough they also now have huge DEL key, and then "normal" Home/End, PgUp/PgDn next to it.

This let me think that this has not been thought at all.

I really doubt that there has been a serious design "study" behind that and that the new place of the keys responds to user's needs.

Proof is that among the keyboard series of the same builder (logitech or microbesoft) they still produce some normal ones, some near normal ones, and others with the "new" design.

Don't you think this is ridiculous? If the new navigation pad design was really studied to answer most needs, it would be then imposed on each keyboard, not "randomly".

As a developper, I use INS all the time, I navigate all the time with PgUp/PgDn and work at various places. Most keyboards are still "normal" (Ins/Del, Home/End, PgUp/PgDn) and adjusting to those dumb new ones are always really upsetting.

Not being able to find a keyboard/mouse with normal navigation keys, I was forced to leave and have bought a MicrobeSoft keyboard (which is kind of ugly, it's MicrobeSoft), but at least offers normal keys.

Anyone also upset about this stupid trend?

(Yes I know, it's not stupid, it has been studied, and only stupid people can't adjust to novelty)

Steve

Help with logitech lcd pop3 monitor

Exovamp — Mon, 24 Nov 2008 04:13:10 GMT

I am having trouble configing it. i use windows live mail. What do i fill in in the mail server (pop3) and port number section?

macro recording just will not work with wow

jimfro — Sun, 23 Nov 2008 12:17:54 GMT

Hi, I just bought the older g15 keyboard.When i attempt to record macros within the game it doesnt work.when I push the MR button to finish my macro it just says macro cancelled and when I try the macro nothing happens.Any help wpuld be greatly appreciated.Using the latest version of software also

g15 g-keys can't be reassigned

SnOwBunZz — Sun, 23 Nov 2008 16:27:47 GMT

I've bought a g15 v2 keyboard earlier this month, and installed everything I need. After the install I noticed the N-key didn't work so I've returned it 2 days later since it's a national day off on the 11th in Belgium. I had the time to get familiar with the keyboard and finally I've got the replacement and installed it.

Now I did notice my G-keys won't reassign the keys, so I'm stuck with the standard key setup, meaning F1 etc. Wich isn't that bad, but it's annoying since i can't use other keys for it limiting my abilities for other things.

Any help possible please? :)

edit: it works now, problem solved

Message Edited by SnOwBunZz on 11-23-2008 08:27 AM

G15 V2 Backlighting

TronXP — Fri, 21 Nov 2008 19:09:49 GMT

I have just purchased a G15, the LCD is working fine, however the keys don't light up.

A) Is there something I have to activate that I have missed??

B) Is this a fault

C) Some models have backlighting others don't??

Thanks

Message Edited by TronXP on 11-21-2008 11:09 AM

keyboard stopped working

herby — Fri, 21 Nov 2008 00:46:46 GMT

I love my 710 keyboard, put in in my totebag to take with me and it quit working. :-( I know, not smart. It doesn't appear to be damaged, I didn't drop or bang it. MOuse is working fine and batteries are fine. Is there a key or something I might have pressed that would make this happen? IS there something I might be able to do - keys to press to get it working again?

G15 (Version 1) Keys Problem

BJK — Thu, 20 Nov 2008 22:20:51 GMT

This is strange. The G keys work, the light works, the USB ports work, and the screen works. The rest of the keyboard, including the numpad, letterpad, volume, |<<, >>|, stop and play/pause do not work. Here is what I have tried:

-------------

-Unplugging other keyboard.

-Plugging in back and front of computer case.

-Installing drivers provided with CD, and downloading the latest Vista 32-bit drivers from the internet.

-------------

Should I restart the computer? Contact technical support?

--------------

Hi everyone.

ye old g15 blue ,broken keys

Pudgey — Thu, 20 Nov 2008 15:54:16 GMT

i am a gamer what can i say half my keys are faded away

does logitech sell replacement keys?

or a 3rd party reseller?

like some keys there is no black anymore its just clearish and the bottom of the keyboard aint silver no more

its white

got this thing the 1st day it came out in australia and still havent stoped using it

g15 rev1 parts avalibility

grythith — Thu, 20 Nov 2008 02:19:50 GMT

I have one of the first release (blue) g15 keyboards, and I'm hopeing I can purchase parts for it.

long story short, I took it apart to clean it, after some soda spilled on it, didn't get the electronics portion, it was only makeing wierd key presses. Well, as I was removeing the membrane to clean it, it managed to tear one of the connectors.

I know this keyboard is out of production, and that by me admiting that i opened it, all warrentys are void (they would have been void if I tryed to rma and the damage was seen any way), this is not a mistake im looking to get fixed for free, im just hoping that somone can point me in the correct direction for obtaining a new membrane.

thanks for your time.

KVM switch

billnaz — Wed, 19 Nov 2008 21:00:21 GMT

Have a G11 keyboard and G5 mouse and need to hook up another computer and was wondering if anyone knows of a compatible Kvm switch.

G15 V1 Problem Today!

Joeyheartz — Wed, 19 Nov 2008 15:11:40 GMT

the g15 keyboard was working PERFECTLY no errors at all but now the backspace voulme keys play and stop keys all dont work....
is there anyway to get the orginal v1 g15 keyboard fixed for a reasonable price

Is the diNovo Keyboard for Notebooks plug & play? (i.e. Not bluetooth)

gwu168 — Tue, 18 Nov 2008 22:28:32 GMT

The specs for the diNovo Keyboard for Notebooks specifies 2.4GHz wireless communication. I was wondering if the keyboard uses bluetooth or uses its own property 2.4GHz protocol for wireless connection. If the keyboard uses the later, is the keyboard plug & play like many of the older, non-bluetooth, wireless mouse and keyboards?

Thanks

G15 keyboard with flip-up display

russest — Tue, 18 Nov 2008 19:36:30 GMT

Son spilled milk on his keyboard and it died, sorta.

Got it cleaned out and running again but in the process of splitting the case I tore the flip-up display flexible circuit connection.

Of course, this flexi-board is an integral part of the display sub-assembly.

Does Logitech sell display sub-assemblies for the G15?

G keys not working with modifier (shift, ctrl, alt)

bobbysmith — Mon, 17 Nov 2008 23:16:29 GMT

Yesterday everything was working fine. Today when I turn on my computer, my G keys aren't emulating the proper keystrokes in my application. I do all the normal stuff, checking profiles, etc. The problem is, if I bind it to a 'normal' key like W or S, the application responds, so it can't be the profiler. So I test it with the "Test Profile" option within the keyboard profiler, which should eliminate any profile-application problems anyway.

G1 bound to W

W down, G1 down, G1 up, W up just as expected

G1 bound to F1

F1 down, G1 down, G1 up, F1 up, also no problems

G1 bound to Ctrl

Ctrl down, G1 down, G1 up, Ctrl up, but combining any of these breaks it

G1 bound to Ctrl + F1

G1 down, G1 up. Period. This behavior is the same regardless of which Ctrl, Shift, Alt key I apply (right/left), and also remains consistent across keys other than function keys, such as numbers. Binding to different G keys produces the same effect.

I have uninstalled and reinstalled, including wiping out all Windows keyboard devices and starting from scratch. As I was typing this, it started doing something new. The keyboard profiler app is crashing without giving errors other than Windows informing me. Another strange symptom: when I hit a G key the MR key starts flashing on its own. Pressing it does nothing.

I hope a combination of these odd behaviors can lead you to the cause of my problem. Thanks in advance.

Windows Vista 64 (yes, I'm using the right drivers).

G15 version 1.

"NOT working keys" for Logitech

import — Mon, 17 Nov 2008 17:17:24 GMT

I always like and use diferent Logitech products (Harmony Remote, mouse, keyboard and other products). But concerning the such product as top keyboard G15 it seems to me that nobody of Logitech support want to SOLVE a trouble of non working keys on G15. Scrolling the different forums I found out that the present problem is quite spreaded. I have also non working "+=" and other keys in many games and BIOS also. My PC is XPSp3. As a game elaborater I would not to come to an other keyboard brand. But because on non support of the mentioned trouble on the side of Logitech team I should to do it.

I hope to find an issue here at the forum and looking forward to the soonest reply of Logitech support team.

Regards

Yuri Kozlov

Is repair a possible option for the older model G15?

disturbed — Mon, 17 Nov 2008 12:21:56 GMT

I have been using G15 keyboards a number of years but have a G11 now because both of my G15s had keys stopped working and I much prefer the 18 G key G15 over the 6 G key G15. The 18 G key layout is perfect for MMO gaming setup, the 6 G key layout would remove my hand from the mouse because i would have to use 2 modifier keys to get 18 options without switching between M1, M2, and M3, which would really slow me down. The first one the keys down the center, between the home position for the index fingers died, the second I don't actually remember which keys went bad. I know keyboards used to use a series of conductive strips with plastic between the 2 layers and a top rubber pad the key pressed against to make the conductive strips meet and effectively function as an on switch for the key pressed.

I saved them and still have my 2 G15s that are not fully functional any more but I never opened them up to see if the same basic method of keypress recognition is still used in the G15s. I really would like to get them to work again so I was wodering if the internal pad was still available and if either they could be sent in for repair or I could purchase the internals and repair them myself. Please let me know, I miss my LCD display but will never go to the new G15 model, it is just not in the same class for MMO gaming as the old model G15 and the G11. I have wondered since I first saw the newer G15 model advertised what prompted the decision to make a lesser version of the G15 and stop making the good version of the G15.The newer version LCD is worse in my opinion too, I am short and the angle of the LCD is not adjustible so, as I discovered at a friend's place, I can't see the LCD as clearly.

But anyway, the whole point is can I get them repaired or the parts to repair them or do I have to Frankenstein them?